Experience and Services

To assist the Department of Homeland Security (DHS) in improving their mission-critical operations, DRC offers a broad array of Management Support Services and innovative approaches to optimize the use of IT as an enabler of improved mission performance. Some of these service offerings include:

• Business Intelligence
• Program Management
• Training and Performance Support
• Business Transformation
• IT Service Management (ITSM) Support

In developing these offerings we integrate process, people, and technology to address the dynamic needs of the DHS.

At the heart of our service offerings are proven repeatable processes. In developing many of our methodologies, we have taken industry standard processes and combined them with our own unique processes to provide added capability to solve the current challenges facing our customers. Additionally, we employ common tools and state-of-the-art technology to quickly and efficiently implement the processes and deliver effective results to our customers.

DRC has established itself as a proven, reliable provider of services to the DHS. Highlights of our recent work include:

• Customs and Border Protection Air & Marine, National Air Training Center - Learning Management, Distance Learning, and Training Support
   
• Office of State and Local Government Coordination & Preparedness - Top Officials (TOPOFF) 3 Full Scale Exercise Support
   
• U.S. Coast Guard - Universal Task List/Mission Essential Task List Development
   
• U.S. Coast Guard - Technical and Administrative Support Services for the Coast Guard Data Network (CGDN)
   
• U.S. Citizenship and Immigration Services (USCIS) - Support for the Benefits Fingerprinting Program

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